Thank you for ordering your personalized gifts from Heartfield Designs
Our aim is to get your items to you as quickly as possible,
but we do not work ‘round the clock (and the monogramming fairies are on strike!) so....
Most orders ship in 10-14 BUSINESS(mon-fri) days.
Some ship more quickly, a few will take a little longer (custom acrylics and cutout necklaces etc.).
If your order is time sensitive, please write us a little note in the space provided and we will do our best to help you out, but no promises.
If you REALLY need your stuff (forgot your best friend’s birthday?) choose an item that you can RUSH
(yes, it costs a little more, but you get to go to the head of the production line).
We also offer overnight shipping which will speed up your transit time (but does not speed up production time).
Please note the RUSH option is not available on all items. Items available for RUSH will have a rush option on the item page.
If you would like to place a bulk order, please call and speak to our customer service team for realistic production times. We do not want to ruin your wedding or bid day, so let’s chat first.
How will I know if you shipped my order?
Once your order has shipped, you will receive an email with tracking information. CHECK YOUR SPAM. Please allow 24 hours for your order to start it’s journey and the post office to update the information. You should receive your order within 2-3 days of shipment (that’s what the post office says), however, in our experience, sometimes it may take a day or two longer. This is out of our hands, so please do not call and yell if it happens...there is nothing we can do. Remember, we ship USPS priority mail, so check your mailbox as well as your doorstep and wherever else the postman might leave your mail. If you do not receive an expected shipment within 7 days of shipping, please use our CONTACT US form so that we have all your information and we will investigate and reply within 48 hours (again, that’s business hours....if you contact us on Friday, please do not expect a reply on Sunday).